So it boggles the mind that other companies don't hold true to the facts of business: if you don't treat customers well, then you don't keep customers.
For example, the bank I have been with for over 17 years thinks it is ok to change things in mid-stream without telling me. I do not respond well to that type of customer service. This is the same bank that has my mortgage account. The same bank that dragged their feet in getting my loan completed and caused me to close a day late on my house.
To say I'm perturbed is an understatement. Therefore, I resort to professionally nasty messages. You will be amazed at what you can get when you utilize a company's contact information. Here are a few of my "don't mess with me" moments.
- A driver in a food delivery truck flipped me off on the highway. When I got home I sent the company's President an email telling him what happened, at what time, and where. I also made him aware that if I were to ever have the need to use their service or influence other's who needed a food delivery company that I would, in fact, adamantly discourage the thought because the company only hires unprofessional people who have little respect for themselves, the company they work for, and potential customers. (The regional manager called me the next day, apologized, and took care of the problem. Kudos for customer response!)